Beware the Cost of Cheaper Price.
Globalisation is accepted now as part of who we are. It is often strange to hear this in the UK when we have been a globally trading nation for over 400 years. For the many today who see its advantages, there are a greater number who are its consequence, both amongst the bottom 20% at home in the West but also those who are exploited in the East. Behind this are the developing countries who enable globalisation, but who, individually, do not always share in its benefits. Others take advantage of it whilst not implementing its practises or requirements. For example, manufacturers in the West see their ideas and innovations replicated by some in the East, by companies who do not always adhere to the same standards in either their manufacture or delivering the quality and specifications they claim. Underlying this is a negligence towards their servicing and calibration.
The argument goes that the cost of calibration should be in proportion to their acquisition price but this holds no inherent engineering logic as the reason for its calibration is contained in ISO 17025 which is an international standard. If manufacturers making measuring instruments base their calibration standards on laboratory ones then surety of safe practise will accrue to all its users globally. To dictate their own calibration standards as less regular than annually, as many do, is an indicator of potential doubt in their approach to delivering quality.
We are often asked about calibration, why it is important, how often it should be done and why. The reason we know calibration to be important, and recommend its annual frequency is because our equipment is designed to improve safety and best practice. Ensuring the equipment used by crew/technicians/engineers to conduct such inspections is accurate and calibrated is a necessary one. Our manufacturer’s recommendations are based on the best that exist in ISO 17025 – an international standard for the calibration of any monitoring or measuring equipment: it must be at least once a year.
Calibrating measurement instrumentation is vital for business continuity through improved maintenance procedures for all industries, yet the calibration of such equipment is not commonly discussed. All good companies will comply with calibration requirements, understanding the need to ensure their equipment works as designed. Yet negligence is commonplace due to lack of understanding of the value of calibrations and not knowing the regulations.
Here are some examples of best practice. At Rolls Royce the test cell for their Trent XWB engines are calibrated every 3 months. In the gas industry, customers are recommended to calibrate their detectors every 6 months, especially if they are using them in confined spaces, in order to ensure they are maintaining their accuracy as per technical specifications. There are serious consequences if customers do not value the understanding of their monitoring or measuring tools or equipment, which unfortunately renders them at risk.
But, what about 5 year calibration certificates? On calibration and as a manufacturer of quality, we are clear that it is unsound, unsafe and unprofessional to compete on calibration cost as some competitors offer 5 year calibration certificates. How can the manufacturer know its calibration will hold given the array of climate, humidity and environmental conditions that a product may go through 365 days per year ? We wish to uphold the best there is in ISO 17025. Nor do we wish customers to believe that it is the manufacturer who dictates calibration standards, which is not the case – the key here is that we will not issue calibration certificates beyond a year.
When you buy from any premier manufacturer, you have confidence in the longevity of your equipment, aided in our case by our Coltraco Customer Total Care Commitment, which includes life-time support. In addition, we have set up ODA Service Centres at major ports and centres worldwide, so our customers can send equipment for its calibration quickly and locally. We always do something “over and above” to enhance the unit for customers during its calibration and we have a wonderful reputation as a consequence.
So whilst we can enjoy the benefits of globalisation that should not be limited to price attraction in isolation from the costs of cheaper prices. If you are buying something critical to your Safety Management System, forego the attractions of the cheaper price or scant regard for calibration standards that all too often accompany them.
Global trade depends on professionals across many industries to deliver it safely and to the highest standards, regardless of any cyclical down-turn. It is why we work so hard to develop our Safety Management Systems. They deliver Safesite® and Safeship® practices, protecting life at sea, the vessel and its cargo. If we react to the cost advantages of poorly made and replicated equipment by buying them we should not be surprised if we also react to the allure those same manufacturers offer in regard to their servicing and calibration, and at that point the collective efforts of the governments, classification societies, trade associations and industry leaders striving for best practice will in itself be damaged.