Total Care Package: Portacare® FAQs

Do I have to purchase the Portacare® package at the same time as my product?

No, you have up to 12 months after the date of your PO for your new product to opt in to the Portacare® package. After this date you will be expected to pay for your first calibration.

Does the Portacare® include customer induced damage?

No, the Portacare® package does not include customer-induced damage. However 25% discount will be given on the first repair.

Can I move my Portacare® package to a new model if I choose to upgrade?

Yes, you the remaining cover in the Portacare® package can be transferred to a new mode if an upgrade is taken.

Can I adjust the Portacare® package to suit my needs and requirements?

Absolutely, we are happy to tailor your Portacare® package to your requirements.

What happens if a component becomes obsolete?

We will provide a free replacement unit of a similar life.

Do I have to sign up to a 5 year contacts?

The Portacare® package is normally for 3-5 years of cover although we are happy to discuss shorter or longer term lengths.

Can I have one package to cover all of my devices?

Yes, if you have multiple sets across different locations, we can offer a single Portacare® package to manage all your units.

What are the turn around times?

The turnaround times for calibration is 2 days, workshop repair 5 days and factory repairs 14 days.

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