Customer Support

Our 5* service available worldwide

Our Customer Care Commitment

We value all our customers for the lifetime of their products. We provide extensive After Sales Services and our team are here to support you. For help please get in touch with the enquiry form below or email our Head of After Sales.

We deliver 5* customer service to ensure our users are competent and confident.

  • lifetime technical and user support
  • free after service shipping worldwide
  • user competency training & certification available
  • no quibble warranty: 3 year on main units, 1 year on sensors & specific products
  • global authorised service stations
  • upgrade & trade in credit available
  • optional additional total care package: Portacare®

Important Servicing Information

Annual service, certification and repair work needs to be performed at either Coltraco’s Support Office in the UK or at one of our ODA authorised calibration facilities. We have ODA Service Stations at strategic locations around the world where you can be assured of the highest quality work. We recommend Annual Service in line with ISO 17025. If you choose to send your unit to an unauthorised facility it will invalidate your warranty and could risk the accuracy and reliability of your product.

Service & Calibration

Service & Calibration

Servicing and spare parts are available at multiple locations worldwide at our Authorised Service Centres. Find your nearest centre: UK (HQ), Australia, Singapore, India, UAE, France, USA, in the map above. Soon to add Turkey and Brazil.

Training

Training

We provide free User Training through Operating Instructions, videos and in-person calls and video conference. For “how to” videos subscribe to our Youtube channel.

Carbon-Offset Deliveries

Carbon-Offset Deliveries

When you buy from us, we pay extra to offset 100% of the carbon emissions from delivery of your new product when we use DHL. Details about DHL’s policy here.

Returning Units to the UK

Returning Units to the UK

Like an MOT on your car, calibrations ensure accuracy and reliability. ISO 17025 recommends annual calibration. You can also get your product serviced at our authorised (ODA) Service Centres. It usually takes 3-4 days in the UK & a maximum of 10 working days at our ODA centres.

Repairs & Replacements

Repairs & Replacements

Repairs can only be done at our UK Support Office: Unit 1 Chewton Fields, Ston Easton, Somerset, BA3 4BX, United Kingdom, Tel +44176 124 1601

Total Care Package

Total Care Package

This is the total care package, giving you one fixed cost for the maintenance of your product. You can cap your costs, get priority assistance, exclusive discounts and enhanced peace of mind. It is flexible and can be tailored to you.

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Coltraco Latest News

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CSPH-Covid

COVID-19: Business As Usual

COVID-19 Update: Coltraco Ultrasonics will continue to operate as normal and are open to support you. The team are all here to process your orders and enquiries and support you with training via video calls should it be needed.

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Chinese Marine Market Open

Our China Fire Safety General Manages participates in the 2020 4th Seawork Asia Commercial Marine and Workboat Exhibition and Forum Held in Shanghai, China.

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Happy Thanksgiving 2020

Happy Thanksgiving 2020

Happy Thanksgiving to all our USA friends and colleagues!

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