Our Customer Care Commitment
We are dedicated to supporting you for the lifetime of your product. Our team of experts are here to support you anytime via email/telephone/video call. Repairs are done in the UK. Calibrations and spare parts are available from our global ODA Service Centres: UK (HQ), Australia, Singapore, India, UAE, Greece, France, USA, Caribbean. We also offer upgrades and trade in credits when you exchange an old product for the latest model, as part of our commitment to the environment.
For explanations about the equipment, demonstrations and “how to” videos, please go to our YouTube channel “Coltraco Videos”.
Like an MOT on your car, calibrations ensure accuracy and reliability. ISO 17025 recommends annually. You can also get your product serviced in our authorised ODA Service Centres. It usually 3-4 days in UK, maximum 10 working days in the ODAs.
This is the total care package, giving you one fixed cost for the maintenance of your product. You can cap your costs, get priority assistance, exclusive discounts and enhanced peace of mind. See details.