We know that the most important factor for our customers is to minimise risk. In fast paced businesses, downtime can be costly financially and for the maintenance of safety practices. For safety critical environments, we understand that it is essential that the equipment that provides protection must be fully operational at all times. Transfer the maintenance risk of your new equipment back to Coltraco Ultrasonics with the Portacare® package.
The Portacare® package is part of Coltraco’s Customer Care Commitment (CCC), designed to give a world leading support programme to our products over a 5 year term length. Coltraco Ultrasonics operate a whatever it takes approach to best support customers and provide enhanced after sales support.
What is the CCC?
Customer – we invite you to benefit from Coltraco’s ethos of integrity from design to lifetime support
Care – we think care is better if its personal so you can arrange a phone call any time that suits you worldwide to answer your queriesCommitment – we want to save you cost and time, whilst helping you improve safety.
How can you cut risk with the Portacare® Package?
Know your upfront unit cost plus maintenance cost when buying new equipment. The package includes:
- Fixed costs for 5 years – All calibration costs within the first 5 year period (total of 4) – saving £250/year
- Free replacement – If a component becomes obsolete, you receive a free replacement unit of similar life
- Free repair – First line repair is free – saving £100 (repairs over £100 must be paid for. Please note that Portacare® excludes customer-induced damage). After the first repair, 25% discount is given on any further repairs and accessories. Priority assistance will be given in spares and repairs
- Upgrades – Upgrades are available at 25% discount – transfer existing Portacare® to the new unit so no loss of fee.
- Discounts – 25% discount on upgrade options, 10% discount of a second product and exclusive offers personalised to you Flexibility – Coltraco understand that every companies requirements are different, and are pleased to tailor a Portacare® package to your needs