Customer Care Commitments leads to Happy Hydro
Recently, a new Hydro electric power generating dam in Canada received their new Portalevel MAX device. Unsure exactly how the equipment worked, they utilised our YouTube Training videos and then discussed with our techncial team the finer points of testing CO2 fire systems in a hydro electric power generating dam.
When testing CO2 fire suppression systes, the Portalevel MAX saves time, reduces risk to the technicians, removes risk of damaging the system and allows the plant to remain safe without any need to turn off the CO2 suppression system.
We deliver 5* customer service to ensure our users are competent and confident. In order to deliver this, we have a variety of complimentary services avaliable to every Coltraco customer free of charge. These include:
- lifetime technical and user support
- free after service shipping worldwide
- user competency training & certification available
- no quibble warranty: 3 year on main units, 1 year on sensors & specific products
- global authorised service stations
- upgrade & trade in credit available
- optional additional total care package: Portacare®
For more details on our After Sales commitments, please visit our Support Pages.